Monday, January 9, 2017

Iron Mountain Enters Middle East with Purchase of Controlling Interest in Endless Document Storage Services LLC

PRESS RELEASE

Iron Mountain Enters Middle East with Purchase of Controlling Interest in Endless Document Storage Services LLC

Company continues execution of strategy to expand emerging markets presence

BOSTON, Jan 05, 2017 (BUSINESS WIRE) -- Iron Mountain Incorporated®, the global leader in storage and information management services, today announced it has entered the Middle Eastern market with the purchase of a controlling interest in Endless DSS LLC, one of the leading records and information management companies in the UAE. Endless currently operates four facilities in Dubai.

“Our investment in Endless is in line with our strategy for expanding our international footprint and establishing a presence in key regions like the Gulf Cooperation Council (GCC) and Middle East,” said Marc Duale, President International for Iron Mountain. “When seeking an entry into new markets, we look to acquire or invest in established local providers that share in our belief in security and trust as the cornerstones of quality service delivery to customers. We look forward to continuing that high standard with Endless’ roster of 140-plus local and multinational customers while also establishing a local base of operations for our global customers in Dubai, the GCC and the Middle East, as well as new regional customers.”


With this acquisition and Iron Mountain’s recent purchases in The Baltics and South Africa, the company now operates in 46 countries and on six continents, expanding its global presence into fast-growing emerging international markets.

Canon Eliminates All Pricing Programs and adds Chargebacks?

The title of this post was the title of a post this morning on the popular web-site www.p4photel.com, a web-site devoted to imaging equipment dealers. (Mr. Art Post owns and operates that web-site; he is a  long-term veteran of the imaging equipment business and industry.)

I don’t know whether it’s true, or not true, that Canon is, or will be, eliminating “all” pricing programs and is, or will be, implementing “chargebacks.”

But, apparently, based on the e-mail string I read on p4photel, Canon is making some changes related to dealer discounts.  I don’t know whether these changes will apply to just small-format equipment or will apply, as well, to large-format equipment.  If you are a dealer for Canon wide-format equipment, I’d suggest that you reach out to Canon to find out what the changes are …. and how they will affect your ability to profit from the sale of Canon equipment and how they will affect your profits on the sale of Canon equipment.  Virtually every reprographer who sells wide-format equipment carries Canon-brand equipment.  (When Canon first began offering wide-format equipment, Canon made it ultra-easy for anyone to sign up as a dealer.)

One poster (in the p4photel web-site article comment-string), implied that the changes are designed to give even greater discounts to large-volume Canon dealers, but that smaller-volume dealers will not fare as well in the future as they have in the past.

Reach out to your Canon dealer rep for the “real” information.

Here’s a link to the p4photel web-site.  (You have to be registered to access information/posts on the p4photel web-site, so there’s no reason for me to give you a link to the article.)





Apogee acquires leading digital document services provider CityDocs

Announcement date was 22nd December 2016

Apogee Corporation has completed the acquisition of the CityDocs group of companies, one of the UK’s leading specialist providers of in-house and outsourced print and digital document services.

Based in the City of London with additional operations in London SE1 and Manchester, CityDocs delivers digital document scanning, processing, hosting and full reprographic services on a project or ongoing basis.

CityDocs’ specialist legal document services operation is the market-leading provider of forensic technology, eDisclosure and eBibles to London-based firms, chambers and in-house counsel, whilst CityDocs’ managed print services team provide office and production print technology, supported through its own in-house service operations. Also within the group is Willow Graphics, CityDocs’ visual communications operation which provides creative services, large format and digital printing.

Jason Collins, Apogee Joint CEO said “CityDocs has a fantastic reputation for secure, responsive and expert specialist services all around the digital or paper document and this is perfectly in line with Apogee’s strategy. The quality of service and the 24/7 capabilities the CityDocs operations have to support clients is really impressive, and the new eDisclosure technology is clearly the way forward for all professional services, not just legal. This is a terrific business that Peter Lawson and his team have built and I’m very excited about how we can develop the business further now it is part of the Apogee group.”

Peter Lawson, CityDocs’ Managing Director commented “I’m very proud of what the team at CityDocs have achieved. We have built a great services-focussed company and such good relationships with so many of our clients, we have become the partner they can rely upon. Now it’s time to take what we have to the next level with Apogee. Our clients will have access to more solutions and the impressive scale and power of Apogee’s Managed Services operation, and our specialist digital document services, particularly forensic technology, document processing and eDisclosure will be of great value to Apogee’s existing clients.”


This is the third acquisition by Apogee since it secured a significant investment from private equity firm Equistone Partners Europe in September. Acquisitions in Wales and Germany earlier in the year have since been followed by Scotland, Ireland and now City Docs. Apogee will continue to make further strategic acquisitions to drive growth in the UK and Europe.

Friday, January 6, 2017

Comments on APDSP Survey of Reprographers AND Comments on Pricing in the Boston Market Area

During October/November 2016, Reprographics 101 conducted a survey in the reprographics community, and two of the questions asked related to a) how the A/E/C “plan printing” business faired in 2016 vs. 2015, and b) how reprographers feel about “the future” of their business.

This morning (Jan 6, 2017) the APDSP (formerly the IRgA) published the results of a survey recently conducted by the APDSP; this survey, apparently, asked reprographers their feelings about business in 2017 vs. business in 2016.

Reprographics 101’s survey question – about “the future” of the reprographics business – wasn’t pointed at 2017; it was pointed at the future, beyond just 2017, i.e., “in years to come.”

One would hope (as I certainly do) that Trump’s statements regarding a massive government-influenced program on infrastructure spending will actually happen (and begin sooner rather than later), for, in the past when there was massive spending on infrastructure (whether it was government-financed or government-influenced), that generated good things (more prints) for reprographers.  Even if A/E/C customers are not ordering as many prints “per project” as they have been ordering in the past, any increase in the overall number of projects (and the size of projects) has to be considered a “good thing” by reprographers.

The recent APDSP survey question about expectations for business in 2017 vs. business in 2016 produced interesting responses:

I think business is going to grow substantially in 2017 – 19% (of respondents)

I expect some growth in 2017 – 64% (of respondents)

I think business will be about flat in 2017 – 9% (of respondents)

I think business will fall a bit in 2017 – 8% (of respondents)

Very worried, I think our business will take a big hit in 2017 – 0% (of respondents)

Considering the fact that none of the respondents in the APDSP survey indicated that they are “very worried about their businesses taking a big hit in 2017” is a good sign, and I think that good sign is the result of reprographers hoping that Trump’s statements (about a massive infrastructure spending program) will prove to be reality (and not just bluster.)  However, the fact that 9.62% of the respondents, responding to the Reprographics 101 survey question about the future of the A/E/C plan printing business, indicated a “dismal” outlook for the future of “A/E/C plan printing”, does not bode well for the future of the reprographics business beyond 2017, unless reprographers find ways to supplement or replace A/E/C plan printing revenues, which most reprographers expect to continue to decline, as more and more A/E/C customers continue the already-recognized trend towards printing less per project.

In the APDSP survey, only 8% of respondents feel that their 2017 revenues will be less than their 2016 revenues.

In the Reprographics 101 survey, nearly 19% of respondents said that their 2016 A/E/C plan printing revenues were less than their 2015 A/E/C plan printing revenues.

My take on the above two responses is that many reprographers are hoping that revenues in 2017 from “other services” (such as color display graphics services) and revenues generated from A/E/C plan-printing services (increased as a result of a massive increase in infrastructure spending) will make 2017 a far (or, at least a good bit) better year than 2016 was.  (Watch ARC’s financials to see if ARC experiences that.)

Blog Publisher’s comment about the reprographics business in Boston, MA.

In the APDSP article, the President of one of Boston’s oldest reprographers was quoted, saying, “every year seems like a struggle to just stay flat”. 

Personally, I have a bit of history with the Boston area reprographics market, having bought and operated a repro company there back in the mid 1980’s and since I’ve been living in Boston part-time since June 2008.  Construction activity has been quite strong the past several years, and, if the quoted person’s business is struggling to just-stay-flat (and, if that has been the case year-after-year), one reason for that is pricing in the Boston market.  Compared to other major markets in the U.S., pricing for plan printing services has historically been lower in Boston than in other major market areas.  Last time I looked (which was not much more than one year ago), government agencies in Boston are still paying less than $.03 per sq ft for plan-printing services.  It only takes one reprographer in a market to keep prices ultra-low.  I’ve previously posted articles on Reprographics 101 about price (“low” price-range) differences, market to market, in which I’ve said that there’s always going to be a range of “low” prices, but whether that range is $.08 to $.10 or $.03 to $.05 is determined by the mind-set of reprographics business owners.  When I entered the reprographics business in Boston in the mid-1980’s, it did not take long to figure out that “low” pricing in Boston was quite a bit lower than “low” pricing in the Washington, D.C. area.  Reprographers who do business in a “low-price” market have no one to blame for that other than themselves.  Over a very recent four-year period, when I saw lot of govt-bid-results (from all over the U.S.), Boston’s govt-bid-pricing was, comparatively speaking, ridiculously low.  Repeat, ridiculously low.

End of blog post.


Placed here for reference purposes: two of the questions from the Reprographics 101 Survey conducted Oct/Nov 2016


Better than in 2015 – 43.4% (23 respondents out of 53 total respondents)

Worse than in 2015 – 18.87% (10 respondents out of 53 total respondents)

About the same as in 2015 – 37.74% (20 respondents out of 53 total respondents)



We think A/E/C customers will be ordering fewer prints per project in the future than they have been ordering in recent past times – 51.92%

We think A/E/C customers will continue to order around the same quantity of prints-per-project in the future as they have been ordering in recent past times – 25%

More and more of our A/E/C customers are moving towards a “less paper” business model – 51.92%

We don’t believe that our A/E/C customers are moving towards a “less paper” business model – 13.46%

We think the future of the A/E/C plan printing business is good to excellent 7.69%

We think the future of the A/E/C plan printing business is “just okay” – 59.62%


We think the future of the A/E/C plan printing business is dismal – 9.62%