If you are in the FM (or Managed Print
Services) business, this is exactly what you want to hear from your customer
after you’ve implemented an FM (or MPS) deal!
I copied this (a customer’s testimonial note)
from the web-site of one of our industry’s FM (MPS) players:
"The service
we received from _______ has been nothing short of fantastic. Your informed and
candid guidance on equipment selection was invaluable in getting the solution
right from the start. You handled the transition to new gear efficiently and
professionally, taking care of all interaction with equipment manufacturers and
suppliers.
Working together
with our IT staff you took on the burden of integrating all of the software,
drivers and configurations into our network and ensured that everything was
working before our staff arrived the next day saving us days of IT time. You
took the lead with training making sure to understand our specific workflows
ahead of time to avoid any confusion.
Since the
transition, supply orders, meter reads and routine service calls are simply
taken care of in a prompt drama free manner by your staff. Overall the time
spent by IT staff tending to these issues has dropped dramatically compared to
the previous solution. Our pay per copy
print and plot solution has gone from a complete nightmare to a solution that
simply works and it happened virtually overnight.
We have many
technology partners and there are none better at what they do than __________.
Knowledge, focus and delivery, what else could I ask for?"
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