Thursday, January 13, 2011

Managed Services - recommended reading for Reprographers

Excellent article posted on, which is the blog authored by Shaun Meany, President of ARC's PEiR Group division. A few days before the "managed services" article (now appearing on that blog-site) was posted, Shaun promised that he would devote time, this year, (and, he has done this in past years as well) to sharing his thoughts with Reprographers about what Reprographers should be looking at if they are interested in expanding the scope of their services, in an effort to broaden their customer base and revenues.

Here's just a portion of the latest article, this one's about "managed services", and you can access the full article at this Internet address:


2011 the Year to Emphasize your Managed Services

Managed Services
If you are looking to expand your sales in 2011 and want to increase your margins and get away from selling commoditized printing services maybe it is time to market your company as a provider of various managed services. What are managed services you might ask and why do I care?

Wikipedia describes managed services as the practice of outsourcing day-to-day related management responsibility as a strategic method for improved effective and efficient operations.

A managed service is not really a new concept but it is being marketed and promoted in all types of industries in slightly different ways.

One managed service that most of you are probably familiar with and one that the PEiR Group has been talking about lately is Managed Print Services. Managed Print Services (MPS) involves managing hardcopy device fleets (copiers, printers, multifunction devices, and fax machines) in a unified fashion. While this can be done internally, the term is typically associated with outsourcing the fleet to an external vendor. There are typically three stages in the customers’ adoption of outsourcing:

As I said previously, you can access the full article at this Internet address:

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