Saturday, March 3, 2012

Cool Job Opening - Management level person (Director of Print Operations)

Director Print Operations, Fidelity Investments, Boston, MA


Job Description

The Director of Print Operations will provide strategic leadership for regional and/or multi site in-plant print operations (Document Printing Services (DPS)), as well as the communication of service and product capabilities to business partners throughout the firm. Continually improve the efficiency and effectiveness of operational processes and results via measures and metrics and be responsible for daily operational decisions with direct and indirect reports who manage site operations. This position may provide successors to the Vice President Corporate Distribution Services (CDS)/DPS.

Primary Responsibilities

Manage multi-functional staff and highly complex function in all aspects of print operational responsibilities which include financial management, operations management, people/organizational development, business partner satisfaction, contingency planning/risk mitigation and the management of projects/ initiatives

Work with VP CDS/DPS to implement strategies that drive effective business results; take a long-term vision and apply this vision to actions and behaviors

Strategic leadership of regional and/or multi-site print operations

Effective communication of service and product capabilities to business partners throughout the firm; look for opportunities to expand print capabilities for the good of the firm

Lead initiatives and projects that positively impact operations and associate development

Strategic catalyst for process improvement, initiative/project development and execution, and setting direction and focus for peers/peer operations

Supply critical thinking with a high emphasis on continuous improvement with the efficiency and effectiveness of operational processes

Provide results via effective measure and metrics

Develop plans using strategic relationships and manage group processes to get desired results with business unit leaders, peers and vendors; ensure that service failures do not occur

Ongoing development of associates that support print operations

Job Requirements

Education and Experience

Bachelor's degree; MBA a plus

12+ years relevant print industry experience (profit or non-profit)

Management of digital in-plant print and bindery operations; familiarity with Xerox hardware and Fiery software a plus

Working knowledge/experience with Electronics For Imaging (EFI) print production software; namely Digital Store Front, Pace and PrintFlow

Skills and Knowledge

Excellent strategist

Strong operational leader

Strong motivator/influencer

Exceptional relationship builder (associates, business partners, vendors)

Executive level presenter and communicator (both written and oral)

Excellent time-management and prioritization skills

Excellent analytical and computer skills

Ability to analyze and interpret data/trends

Ability to successfully influence and lead operational managers, finance personnel and vendor contacts (without the leverage of direct report relationships)

About Fidelity Investments Fidelity Investments is one of the world's largest providers of financial services. Founded in 1946, the firm is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services to more than 20 million individuals and institutions, as well as through 5,000 financial intermediary firms. For more information about Fidelity Investments, visit

Fidelity Investments is an equal opportunity employer.

For more information about this position, go to and enter “printing” and “Boston”

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